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The app's login password is saved in a part of the iPhone called the "Keychain" which is a separate, secure part of the iPhone the Keychain can be synced to iCloud and then viewed by using the Mac software called "Keychain Access" as described in the next paragraph. The second method of retrieving your password is by using a Mac computer (if you don't have a Mac, see if you can access someone else's Mac).įirst, some background on where the username and password are stored. The answer to the third question is case sensitive, so be sure that your answer uses the same capitalization as when you set up the questions. The first is to answer the security questions correctly these questions should have previously been set up, either when creating your user account or by editing the user account. If one has forgotten the login password, there are two ways that one can retrieve their forgotten password.

The database that stores the records is encrypted and password protected using the app's login password therefore, one must first be logged in to the app prior to changing the password.

In order to reset the app's login password one has to already be logged in to the app, then go to the app's Settings > Edit User.

I forgot my password is there a way to reset it? Solution